FAQs

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Frequently Asked Questions
  • What time is check-in and check-out?

    Check-in is from 2pm until 7pm, and we ask guests to check out by 10am.

  • Is parking available?

    Yes, we can supply you with on-street parking permits for £2 per day, only 2 and 4 day permits available. There is also free parking up to three hours less than 50m from the hotel and overnight parking is free.

  • Is the property suitable for less mobile people?

    Unfortunately, our building is not suitable for less mobile people. The building has 16 steps leading up from the street to the front door, and there are internal staircases to both the first and second floors, where the rooms are situated. The hotel does not have a lift and there are no ground-floor bedrooms.

  • Are children welcome?

    Children aged 8 and over are very welcome to stay at Raincliffe Hotel.

  • Can I bring my dog?

    No, we can’t accommodate any pets.

  • Do you take group bookings?

    Yes, we can take group bookings for accommodation, and can also cater for functions. (No Hen or Stag parties)

  • What time is breakfast available?

    We serve breakfast between 8am and 9am, and offer a wide choice of freshly prepared options.

  • Do you have a bar?

    Yes, the bar is purely for our guests’ use and their friends and is open from midday to 10pm (ish)

  • How far is it to the beach?

    It takes just 10 minutes to walk to the popular South Bay beach,

    15 mins to the Spa

    15 mins to town

    40 mins to Open Air


  • Are you open all year round?

    Yes, we usually take bookings all year.

  • What is your cancellation policy?

    You’ll receive a full refund if you cancel up to seven days before your booking is due to begin. 

  • What is your sustainability policy?

    The hotel is striving to be more environmentally friendly in an effort to reduce our carbon footprint. We are aiming to remove all single-use plastics and greatly reduce paper and food waste in the kitchen by asking guests to indicate food choices for breakfast when checking in. We encourage guests to be environmentally aware when leaving rooms and switching items off and also considering whether they need a mid-stay room service and laundry change. Our lighting, showers and toilets are low energy and we operate on low lighting between the hours of 22:00 and 8:00 to save energy and to promote a calm and peaceful environment. You'll also find we have recycle bins on each floor.

  • How do I get to you from the train station on foot?

    Directions from the train station by foot: On leaving the station, turn right and follow the path to the right around the side, towards the back of the station. From here, you can either 

    *Cross the road and follow the path down through the gardens to the right side of the bridge. When you get to the duck pond, turn right onto the main road. We are on the right side of the road. (10mins, choose alternative route if dark or icy weather)

    or

    *Cross the road and follow the path across the bridge, turn right at the Cask pub and follow the path down the hill. We are opposite the junction at the bottom

We'd love to hear from you. Just fill in the form below or call us on: 01723 373541

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